Cuztomise | MR Reporting Software | FMCG SFA | Pharma SFA Software

Privacy Policy

Cuztomise recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat information we collect on online and other offline sources. This Privacy Policy applies to current and former visitors to our website, our app users of apps ( “SEFMED”, “ORDRBOOK” and “COURSEWORK”) and to our online customers & users. By visiting and/or using our website, you agree to this Privacy Policy.

We firmly believe that you should always know what data we collect from you, what is the purpose for which such data is used, what is about its security and you should have the ability to make informed decisions about what you want to share with us.


Therefore, we want to be transparent about: (i) how and why we collect, store and use your data in the various capacities in which you interact with us; and (ii) the rights that you have to determine the contours of this interaction. Terms not defined in this Privacy Policy are defined in our TERMS & CONDITION.







We may collect demographic information about you, services you like, services you intend to buy, services you buy, or any other information provided by you during the use of our website. We might collect this as a part of a survey also.



  1. How you behave in the relevant product environment and use the features;

  2. How you behave on the Website, (what pages you land on, how much time you spend, etc.);

  3. What device you use to access the Website/App and its details (model, operating system, etc.);

  4. Cookies and Web Beacon data;

  5. If you submit an inquiry through the Website, we will ask for your: Name; and e-mail.

  6. Data from third parties who have your explicit consent to lawfully share that data;

  7. SMSs that you send or receive on your Device from your existing and prospective customers (“Leads”) if you have opted for the same in the relevant section of the App;

  8. Phone call logs to record your call activities with Leads (i.e. call time, duration, phone number of relevant Lead) if you have opted for the same in the relevant section of the App; and

  9. Emails that you send and receive for the purpose of reading them to sync with your Leads, if you have opted to sync your email with your Cuztomise account using our Email Sync App. If you do choose to activate SMS and Call Log parsing or E-mail Sync to improve your experience, you can be sure that we will never collect or store any information that does not pertain to Leads.

  10. Credit Card/Debit Card/Other Payment Mode information to check your financial qualifications, detect fraud and facilitate payments for our Services.

  11. If you use our website, we may collect information about your IP address and the browser you're using.

  12. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us.

  13. We might also collect the type of mobile device you are using, location or the version of the operating system your computer or device is running.



  1. To contact you

    We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes or for better services.

  2. To respond to your requests or questions

    We might use your information to confirm your registration for a service. We collect customer/user data in order to help you register for and facilitate provision of our Services.

  3. To improve our products and services

    We might use your information to customize your experience with us. This could include displaying content based upon your preferences. In the event you report an issue with a Service, we may also screen/video record your Device only when you use the App for a limited time period to help us better understand how to address the issue.


  1. To look at site trends and customer interests

    We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties. We use visitor information to analyse and identify your behaviour and enhance the interactions you have with the Website. We may also conduct anonymized usage behaviour analysis at the aggregate level to determine how the features of a particular Service are being used.

  2. We use information for security purposes

    We may use information to protect  Cuztomise, our customers, or our websites.

  3. We use information for marketing purposes

    We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. If you submit your details and give us your consent, we may use your data to send you emails/newsletters, re-target Cuztomise advertisements or re-market our Services/Products using services from third-parties like…………... Facebook and Google. We will occasionally send you emails regarding changes or updates to the Service that you are using.


    1. To send you transactional communications

      We might send you emails or SMS about your account. We use information as otherwise permitted by law.



    1. Who perform services on our behalf

      We share information with vendors who help us manage our online registration process or payment processors or transactional message processors. Some vendors may be located outside of India.

    2. Our business partners

      This includes a third party who provides or operates or supports our service. Our partners use the information we give them as described in their privacy policies.

    3. In order to comply with the law or to protect ourselves

      We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.

    4. Any successor to all or part of our business

      For example, if part of our business is sold we may give our customer list as part of that transaction. We may share your information for reasons not described in this policy. We will tell you before we do this.






    1. We collect information directly from you

      We collect information directly from you when you register/subscribe for an account.  We also collect information if you post a comment on our websites or ask us a question through phone or email.



We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website.



  1. We will store any personal data we collect from you as long as it is necessary in order to facilitate your use of the Services and for ancillary legitimate and essential business purposes – these include, without limitation, for improving our Services, attending to technical issues, and dealing with disputes.

  2. We may need to retain your personal data even if you seek deletion thereof, if it is needed to comply with our legal obligations, resolve disputes and enforce our agreements.

  3. If you are a Customer, please be advised that: (i) you will need to inform your Leads about how you store and deal with any data you collect from them using one of our Services, in compliance with applicable laws including the GDPR; and (ii) after you terminate your usage of a Service, we may, unless legally prohibited, delete all data provided or collected by you (including Lead information) from our servers.






    1. Governing law

      If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's TERMS & CONDITION. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India. Jurisdiction shall be at the court of Indore, M.P.



  1. By using the Platform and the Services provided therein, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy.

  2. Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information.

  3. If you have any questions about how we handle user data and personal information, feel free to contact us. If you do not agree with the Policy, please do not use or access the Platform.

  4. You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.



  1. Under applicable law or to respond to a legal process, such as a search warrant, court order;

  2. To protect our safety, your safety or the safety of others or in the legitimate interest of any party in the context of national security, law enforcement, litigation, criminal investigation or to prevent death or imminent bodily harm;

  3. To investigate fraud or violation of our Policy;

  4. If required in connection with legal proceedings brought against Cuztomise, its officers, employees, affiliates, customers or vendors;

  5. To establish, exercise, protect, defend and enforce our legal rights.




If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.




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